1. Introduction

NexTrend Agency ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at nextrendagency.com (the "Site"), contact us, or engage with our marketing services.

By using our Site or submitting your information through any of our forms, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or submit your personal information.

2. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly:

Full name

Email address

Phone number (including mobile number for SMS communications)

Business name and website

Service interests and project details

Any other information you voluntarily submit through our contact forms, discovery call requests, or other intake forms

Information Collected Automatically:

IP address and approximate location

Browser type and version

Device type and operating system

Pages visited on our Site and time spent on each page

Referring URLs (how you arrived at our Site)

Cookies and similar tracking technologies (see Section 6)

Information from Third Parties:
We may receive information about you from third-party platforms such as Google, Meta (Facebook/Instagram), or other advertising and analytics platforms when you interact with our ads or content.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide customer support

To schedule and conduct discovery calls and consultations

To deliver the digital marketing services you have requested

To send you marketing communications, including emails and SMS text messages, where you have provided consent

To personalize your experience on our Site

To improve our website, services, and marketing strategies

To comply with legal obligations and enforce our Terms of Service

To send appointment reminders, follow-ups, and service-related notifications

4. SMS / Text Message Communications (A2P Disclosure)

Consent to Receive SMS Messages:
By submitting your phone number through any form on our Site and checking the SMS opt-in checkbox, you expressly consent to receive automated and manually dialed text messages from NexTrend Agency at the mobile number you provide. These messages may include:

Responses to your inquiries

Information about our services

Appointment reminders and confirmations

Marketing promotions and updates

Follow-up communications related to your project or account

Message Frequency:
Message frequency will vary depending on your engagement with our services. You may receive up to 4–8 messages per month for marketing communications.

Message and Data Rates:
Standard message and data rates may apply based on your mobile carrier plan. NexTrend Agency is not responsible for any charges incurred from your mobile carrier.

How to Opt Out:
You may opt out of receiving SMS messages from NexTrend Agency at any time by replying STOP to any text message we send you. After opting out, you will receive a single confirmation message. No further SMS messages will be sent unless you provide consent again.

You may also opt out by:

Emailing us at [email protected] with the subject line "SMS Opt-Out"

Calling us at our business phone number

Submitting a written request through our Contact page

Help:
For help with SMS messages, reply HELP to any message or contact us at [email protected].

Consent is Not a Condition of Purchase:
You are not required to consent to receive SMS messages as a condition of purchasing any product or service from NexTrend Agency.

One-to-One Consent:
Your consent to receive SMS messages from NexTrend Agency applies solely to NexTrend Agency. Your phone number and SMS consent will not be shared with third parties for their independent marketing purposes.

Carrier Disclaimer:
Carriers are not liable for delayed or undelivered messages.

5. Email Communications

By submitting your email address through our Site, you consent to receive email communications from NexTrend Agency, including service information, project updates, newsletters, and promotional content. You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any email we send or by emailing [email protected].

6. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience and analyze Site performance.

Types of Cookies We Use:

Essential Cookies: Required for the Site to function properly

Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics)

Marketing Cookies: Used to deliver relevant advertisements and track ad performance (e.g., Meta Pixel, Google Ads)

You may control cookie preferences through your browser settings. Note that disabling certain cookies may affect Site functionality.

7. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers: We work with trusted third-party vendors (such as CRM platforms, email marketing tools, analytics providers, and payment processors) who assist us in operating our business. These providers are contractually obligated to protect your information.

Legal Requirements: We may disclose your information if required by law, court order, or government regulation.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent: We may share your information for any other purpose with your explicit consent.

We do not share your SMS consent or phone number with any third party for independent marketing purposes.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide our services, comply with legal obligations, and resolve disputes. SMS opt-out records are retained for a minimum of 10 years in compliance with applicable regulations.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you

Correction: Request that we correct inaccurate or incomplete information

Deletion: Request that we delete your personal information, subject to certain exceptions

Opt-Out of Marketing: Unsubscribe from email or SMS communications at any time

Data Portability: Request a portable copy of your data in certain circumstances

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.

10. Children's Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

11. Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our Site after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

NexTrend Agency
Salisbury, NC
📧 [email protected]
🌐 nextrendagency.com

⚠️ Legal Disclaimer: This Privacy Policy has been drafted to align with A2P 10DLC carrier requirements, TCPA regulations, and FCC consent guidelines as of 2026. NexTrend Agency recommends having this document reviewed by a licensed attorney to ensure it meets all applicable federal, state, and local legal requirements specific to your business operations.